Service Improvement
The service improvement programme supports the systematic improvement of a range of whole systems and services across London.
The service improvement includes work on Choice in Mental Health, which features:
- targeted service improvement projects,
- change work in acute inpatient services,
- practice and leadership development, team development, and
- responses to dual diagnosis of mental health problems and substance use.
Some of the policy initiatives and frameworks for this area of work include the High Impact Changes for Health and Social Care, Creating a Patient-Led NHS and New Ways of Working for Everyone.
Service improvement is at the heart of all of NIMHE’s work. In order to develop standards of practice in service improvement there are some core pieces of work that NIMHE have developed:
Ten High Impact Changes for Mental Health Services
NIMHE has produced a specific guide on the 10 High Impact Changes for mental health services. This follows the launch of the NHS Modernisation Agency’s 10 High Impact Changes for Service Improvement and Delivery in 2004.
The guide, published in June 2006, identifies the 10 areas of service improvement that have the biggest impact on service user and carer experience, service delivery, outcomes, staff and organisations. It is underpinned by evidence collated from the range of mental health services across the country throughout 2005/06.
The collection of case studies to support the 10 high impact changes for mental health services are only at the beginning and there is much work in progress.
NIMHE is continuing to collect further case studies in order to bring a wealth of knowledge and expertise to the field.
To find out more information and access a copy of the publication, see the '10 High Impact Changes for Mental Health Services’
Core Competencies for Service Improvement
NIMHE has produced a ‘Service Improvement Competence Framework’ to enable individuals and groups to understand the competencies required to undertake service improvement activity. This is available here.
Learning In Partnership: Service Improvement Leadership For Mental Health Service Users, Carers And Service Providers (2008/2009)
Following the success of the 'Training Service Users and Carers as Service Improvement Leaders Programme, a similar course is being run in 08/09. This will help develop essential capability within the mental health sector by providing knowledge, opportunity and support to service users, carers and service providers to become service improvement leaders.
The course, which is accredited by the University Of Surrey, will take place between June 2008 and March 2009. Interviews for the course will take place at the beginning of May 2008.
For more information and how to apply please click here
Further information on Service Improvement at the London Development Centre email information@londondevelopmentocentre.orgor telephone 020 7 307 2431.
Information
Care Programme Approach Association (CPAA) has been established to support the implementation, operation, and development of the Care Programme Approach.
London Development Centre Work to Support Implementation
The London Development Centre will be hosting a Refocusing the Care Programme Approach event in the early Summer of 2008, to share the policy guidance and good practice, and to consider the implications for adult mental health services, older persons’ mental health services, CAMHS and the prison system.
Support for service providers and commissioners in working towards implementation will be available.
For further details contact information@londondevelopmentcentre.org.
